Terms and Conditions of Sale

Orders, Availability, and Pricing

• Order Acceptance: We reserve the right to accept or reject any order at our discretion. Factors such as product availability, payment validation, or discrepancies in pricing or product details may affect our ability to process your order. 

• Product Selection: Please choose your products carefully. We recommend verifying all pricing, product descriptions, and other relevant information before completing your purchase. If you have any questions, our sales team is available to assist. 

• Stock Availability: Our website reflects real-time stock levels from our suppliers, but availability is subject to change without notice. If a product becomes unavailable after you place an order, we will notify you and provide alternatives or a refund. 

• Pricing Accuracy: We make every effort to ensure our website displays the most accurate and up-to-date pricing. Prices listed on third-party websites may not be accurate, and we are not bound by those prices. 

• Price Adjustments: Prices may change due to market conditions, supplier adjustments, or promotional offers. Please confirm the latest pricing on our website before placing an order. 

Insurance and Liability

Your purchases are insured for loss or damage during transit: 

• Australia Post offers standard coverage up to $99. Additional coverage can be arranged upon request. 

• Courier insurance varies based on the chosen provider. Contact us for details about additional coverage. 

In the rare instance of a damaged or lost parcel, we will assist in filing a claim with the courier and resolve the issue promptly once their investigation is complete. 

Returns and Change of Mind

We understand that sometimes you may change your mind about a purchase. We offer a 7-day return policy under the following conditions: 

• Unopened Products: If the product is returned in its original, unopened condition, and in the same state as when it was delivered, we will issue a refund. However, a pickup fee will be deducted from the refund to cover collection costs. 

• Opened or Barely Used Products: If the product has been opened or lightly used but shows no signs of physical damage, a 25% restocking fee and a pickup fee will be applied. The refund in such cases will be issued as store credit. 

 

Damaged or Faulty Items

If you receive a product that is damaged or has a technical fault, you can report the issue to us within 7 days of delivery. Once the issue has been verified by our team: 

• We will arrange for a replacement item to be sent at no extra cost, or 

• Provide the option to return the product for a full refund. 

Your satisfaction is our priority, and we are committed to resolving such issues promptly. 

 

Customer Support

Our team is committed to ensuring your satisfaction. For assistance with orders, returns, cancellations, or product inquiries,

please reach out via: Email: support@indiangrinders.com 

We are here to make your shopping experience smooth and enjoyable! 

By shopping with Indian Grinders, you agree to these terms and conditions. We value your trust and look forward to serving your kitchen appliance needs with quality and care.