Privacy Policy

We collect personal information to process your orders, provide you with a seamless shopping experience, and improve our services. The types of information we may collect include: 

• Personal Information: Name, email address, phone number, billing address, and shipping address. 
• Payment Information: Credit card details or other payment methods necessary to complete your transaction.
• Order Details: Products purchased, delivery instructions, and transaction history.
• Device Information: Your IP address, browser type, operating system, and browsing behaviour on our website. 
• Communication Data: Information provided through customer support inquiries, emails, or feedback forms. 

We ensure that all collected data is handled securely and in compliance with Australian privacy laws. 

How We Use Your Information? 

Your personal information is used for the following purposes: 

• Order Processing and Fulfilment: To process payments, deliver products, and send order confirmations or updates. 

• Customer Support: To address your inquiries, process returns or cancellations, and provide technical assistance. 

• Marketing and Promotions: To send you updates on new products, special offers, and discounts. You can opt out of marketing communications at any time. 

• Website Improvement: To analyse user behaviour and improve our website’s performance and functionality. 

• Legal Compliance: To comply with applicable laws, regulations, or court orders. 

How We Share Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, your information may be shared with: 

• Service Providers: Third-party companies that assist us in order processing, payment gateways, shipping, or website maintenance. 

• Couriers and Shipping Partners: For the delivery of your orders and tracking information. 

• Legal Authorities: If required by law or in response to valid legal processes, such as subpoenas or court orders. 

These third parties are obligated to protect your information and use it only for the purposes specified by Indian Grinders. 

 

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us: 

• Recognise you during your visits. 

• Customise content and advertisements. 

• Monitor website traffic and performance. 

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect certain functionalities of our website. 

 

Data Security

We take data security seriously and implement robust measures to protect your information from unauthorised access, loss, or misuse. These measures include: 

• Encryption: Securing sensitive data during transmission. 

• Secure Payment Gateways: All transactions are processed through trusted and compliant payment systems. 

• Access Controls: Restricting access to your information to authorised personnel only. 

While we strive to protect your data, no system is entirely foolproof. We encourage you to take precautions, such as safeguarding your account credentials. 

Your Privacy Rights

You have the following rights regarding your personal information: 

• Access: You can request a copy of the information we hold about you. 

• Correction: If your information is inaccurate or incomplete, you can request updates. 

• Deletion: You may request the deletion of your data, subject to legal or contractual obligations. 

• Marketing Preferences: You can opt out of receiving promotional emails or messages. 

To exercise any of these rights, please contact us at

support@indiangrinders.com. 

Third-Party Links

Our website may include links to third-party websites. These websites operate independently, and we are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal information. 

 

Changes to This Privacy Policy 

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and we encourage you to review it regularly. 

 

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. 

Your trust is important to us, and we are committed to ensuring your privacy and satisfaction.